Privacy Policy

Rapid Group ("we", "us", "our") is committed to protecting the privacy of everyone who contacts us or uses this website. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights available to you under the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By submitting an enquiry, requesting a quote, or otherwise providing your personal data to us, you consent to the collection, use and disclosure of that data as described in this Policy.

1. Personal data we collect

When you contact us or request a quote, we may collect:

• Identity & contact details — your name, company name, phone/WhatsApp number and email address.
• Enquiry details — the service you need, your location, equipment/machinery details, timeline and any project information you choose to share.
• Technical & usage data — IP address, the page you submitted from, referral source and campaign parameters (e.g. UTM tags), collected automatically to help us understand and improve our service.

2. How we use your personal data

We process your personal data to:

• respond to your enquiry and prepare a quotation;
• contact you about your request by phone, WhatsApp or email;
• provide, manage and follow up on our machinery moving, factory relocation, crating and export-packing services;
• maintain our internal records and improve our website and services;
• comply with applicable legal and regulatory obligations.

We will not use your personal data for purposes unrelated to the above without your consent.

3. Disclosure of your personal data

We do not sell or rent your personal data. We may disclose it only to:

• our employees, crews and project teams who need it to handle your enquiry or project;
• trusted service providers who support our operations (for example IT, communications and logistics partners), under confidentiality obligations;
• authorities or third parties where required by law or to protect our legal rights.

4. Cookies & analytics

This website uses cookies and similar technologies, including Google Analytics 4, Google Tag Manager and Microsoft Clarity, to understand how visitors use the site and to measure the effectiveness of our content. These tools may collect usage data such as pages viewed, device and browser type, and interactions. You can control or disable cookies through your browser settings; doing so may affect some site features.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this Policy, including responding to your enquiry, servicing any resulting project and meeting our legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

6. Data security

We apply reasonable organisational and technical measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration. No method of transmission or storage is completely secure, but we work to safeguard your information at all times.

7. Your rights under the PDPA

Subject to the PDPA, you have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate, incomplete or outdated data;
• withdraw your consent to our processing of your data;
• limit the processing of your personal data;
• make an enquiry or complaint about how your data is handled.

To exercise any of these rights, contact us using the details below. Please note that withdrawing your consent may mean we are unable to respond to your enquiry or provide the requested services.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

9. How to contact us

For any questions about this Privacy Policy or to exercise your PDPA rights, please contact:

Rapid Group
No. 37 & 39, Jalan BA 2/1, Kawasan Perindustrian Bukit Angkat, 43000 Kajang, Selangor, Malaysia
Email: info@rapidgoc.com
Phone: +603-8736 7934